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PRODUCTION POLICY

Production and Shipping/Delivery

Production and shipping may take up to 7 - 14 business days after product has become available in stock, maybe longer due to the size of the order.

Urban Edge Custom Prints will not be

responsible for any delays, missing packages from the carriers (ex. USPS, etc).  All packages are insured and you will 

need to file a claim with the carrier.

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*When paying invoices via WIX please be sure shipping address is correct, that will ensure all items are shipped to the appropriate location. We are not responsible

for misinformation provided. Tracking info is always updated via

your  invoice or directly from STAMPS.com.*

Online Orders

All orders are printed on demand we DO NOT keep any items in stock besides standard T-shirts (S-L) in black in white. Inventory can take anywhere from 3 days to 1 week to get in stock. Please keep this in mind when placing your order.

Custom Orders

All custom orders must be paid in full once invoice is recieved.

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If a rush order is needed a $60 fee will added to the order.

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All logos that are being sent over incur a $15/art fee (this fee is to digitize your logo in order to be printed on items requested)

Once printing process has begun no changes can be made.

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*Please make sure when ordering custom items you are clear on sizing, colors, a specific items wanted.

(for ex. hoodies (zipper hoodies or pullover hoodies?)

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*Mockups can be provided before printing begins, if you want a mockup for your personal use to sell your items there is a $5/per image fee for standard mockup or $10/per image if mockup with a person is wanted. 

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Otherwise all images will be watermarked with our logo and may not be removed unless fee has been paid. 

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Pricing

Pricing is always subject to change. 

FAQ'S

SERVICES WE DO NOT PROVIDE

  • EMBROIDERY

  • LABEL PRINTING

  • CANVAS PRINTING

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all services are listed under SERVICES tab (please refer to that)

INQUIRIES

All Emails & Dm's please allow up to 72 hours to recieve a response. 

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*WHEN FILLING OUT FORM PLEASE ADD A COMMENT (details) AS TO WHAT IT IS YOU ARE REQUESTING SO WE CAN RESPOND WITH THE APPROPRIATE INFO*

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REFUNDS

ALL SALES ARE FINAL!!!!

LOGO SERVICES

Please review portfolio of prior logo's to make sure we would be a good fit for you.

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After payment has been made for the logo service please send email (that is listed in description of services) with business name, color scheme, industry and any ideas and sketches that you may have. 

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NO REFUNDS WILL BE ISSUED AFTER SERVICE HAS STARTED

As always we do appreciate your business and look forward to working with you on many projects!

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